This is their second response:Īs per the log you have two graphics card: the Intel HD Graphics 4600 and NVIDIA 860M. Please download and run Checkup.exe and send us the test file “SketchUpLog.sulog”, created on your desktop, for analysis. Please visit SketchUp Checkup | SketchUp Help for complete information. With SketchUp 2017, we have a new stand alone application Checkup.exe that allows you to check your computer for compatibility issues. To capture the video, you can either use Jing, Download Jing Free Trial, OR send us gifs by using the tools discussed in Creating GIFs to present in the forum ! Please send us a video showing the issue as it will help us get a better understanding of the problem. Quick SyncĪPIs supported by HD Graphics 4600, sometimes including their particular versions.I had problems with the new version of Pro as well and contacted Sketchup support. You'll probably need this information if you need some particular technology for your purposes. Technological solutions and APIs supported by HD Graphics 4600. As a rule, this section is relevant only for desktop reference graphics cards, since for notebook ones the availability of certain video outputs depends on the laptop model, while non-reference desktop models can (though not necessarily will) bear a different set of video ports. Types and number of video connectors present on HD Graphics 4600. Note that GPUs integrated into processors have no dedicated memory and use a shared part of system RAM instead. Parameters of memory installed on HD Graphics 4600: its type, size, bus, clock and resulting bandwidth. For notebook video cards it's notebook size, connection slot and bus, if the video card is inserted into a slot instead of being soldered to the notebook motherboard. Useful when choosing a future computer configuration or upgrading an existing one. Information on HD Graphics 4600's compatibility with other computer components. These parameters indirectly speak of HD Graphics 4600's performance, but for precise assessment you have to consider its benchmark and gaming test results. HD Graphics 4600's specs such as number of shaders, GPU base clock, manufacturing process, texturing and calculation speed.
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